Shipping & Returns

Thank you for shopping with Top Swords. We are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Please review the information below regarding order processing, shipping, delivery, returns, and customer support.

Order Processing

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on product availability, order volume, holidays, or other factors. If additional verification or information is required, our customer support team will contact you as soon as possible.

Once your order has been processed, you will receive a shipping confirmation email when tracking information becomes available.

Shipping

Top Swords ships to customers throughout the United States. Shipping options and available delivery methods are displayed during checkout.

Shipping costs are calculated based on factors such as:

  • Delivery location
  • Shipping method selected
  • Package size and weight
  • Number of items ordered

Estimated delivery times provided during checkout are estimates only and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Tracking Your Order

When available, tracking information will be sent to the email address used during checkout after your order has shipped.

You can also visit our Track Your Order page for additional information or contact our customer support team if you need assistance locating your shipment.

Shipping Delays

While we work hard to process and ship orders promptly, occasional delays can occur due to factors outside our control, including:

  • Severe weather
  • Carrier transportation delays
  • High seasonal shipping volumes
  • Customs inspections for international shipments (if applicable)
  • Incorrect or incomplete shipping addresses

We appreciate your patience should these situations arise.

Incorrect Shipping Address

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. While we will do our best to assist, we cannot guarantee address changes after an order has entered processing or has been shipped.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us promptly.

When contacting customer support, please include:

  • Your order number
  • A description of the issue
  • Clear photos of any damaged packaging or products (if applicable)

Providing complete information helps us review your request as quickly as possible.

Returns

We want you to shop with confidence.

If you need to request a return, please review our Refund Policy for complete eligibility requirements, return instructions, and applicable conditions.

Return requests should be submitted before sending any item back.

Items returned without prior authorization may experience delays in processing.

Exchanges

If exchanges are available under your policies, customer support will provide instructions based on product availability and the reason for the request.

Customer Support

If you have questions about your order, shipping, delivery, or returns, our support team is here to help.

Please visit our Contact Us page and include your order number whenever possible so we can assist you more efficiently.

Helpful Links

While you're here, you may also find these pages useful:

  • Buying Guide
  • Sword Care Guide
  • Knife Care Guide
  • FAQ
  • Contact Us
  • Refund Policy
  • Track Your Order

You can also continue shopping our collections:

  • Replica Swords
  • Anime Swords
  • Movie Swords
  • Game Swords
  • Medieval Swords
  • Viking Swords
  • Roman Swords
  • Damascus Swords
  • Knives
  • Axes
  • Shields

Shop with Confidence

At Top Swords, we appreciate every customer and work to provide quality products, secure shopping, and responsive customer support. Thank you for choosing us for your replica swords, collectible knives, and themed collectibles.