Refund Policy

At Top Swords, customer satisfaction is important to us. We understand that there may be situations where you need to request a return or refund. Please review our policy carefully before placing an order.

By placing an order through our website, you agree to the terms outlined in this Refund Policy.

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Return Eligibility

To be eligible for a return, items must generally:

• Be returned within the applicable return period.
• Be in their original condition.
• Include original packaging and accessories, when applicable.
• Show no signs of misuse, modification, or excessive wear.

Products that do not meet these conditions may not qualify for a refund or exchange.

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Non-Returnable Items

Some items may not be eligible for return, including:

• Products showing signs of use or damage after delivery.
• Customized or personalized products.
• Clearance or final sale items, where indicated.
• Gift cards or digital products, if offered.

If you are unsure whether your purchase qualifies, please contact customer support before returning the item.

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How to Request a Return

Before returning an item, please contact our customer support team.

When submitting your request, include:

• Order number
• Full name
• Email address used for the order
• Reason for the return
• Photos of the product if the item arrived damaged or incorrect

Our support team will review your request and provide return instructions if applicable.

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Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, include:

• Your order number
• Photos of the product
• Photos of the shipping box (if damaged)
• A brief description of the issue

We will review your request and work with you to find an appropriate resolution.

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Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued using the original payment method whenever possible.

Please note that processing times may vary depending on your payment provider or financial institution.

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Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have already entered processing or have shipped may no longer be eligible for cancellation.

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Exchanges

If exchanges are available, they may be offered depending on product availability and the nature of the request.

Please contact customer support for assistance.

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Return Shipping

Unless otherwise required by law or due to our error, customers may be responsible for return shipping costs.

We recommend using a shipping service that provides tracking for returned packages.

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Lost or Delayed Returns

If you have returned an item, please keep your shipping receipt and tracking information until your return has been processed.

If you believe your return has been delayed, contact our customer support team with your tracking details.

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Customer Support

If you have questions regarding refunds, returns, or exchanges, our customer support team is happy to help.

Visit our Contact Us page and include your order number so we can assist you as quickly as possible.

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Helpful Resources

You may also find these pages useful:

• Shipping & Returns
• Track Your Order
• FAQ
• Contact Us
• Buying Guide
• Sword Care Guide
• Knife Care Guide

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Thank You for Shopping with Top Swords

We appreciate your trust in Top Swords. Our goal is to provide quality products, responsive customer service, and a smooth shopping experience from checkout to delivery.